Support

Map not loading, or address search not working

Make sure you have a network connection — the map tiles and address search both need one. Try closing and reopening the app. If it still doesn't work after a few minutes, email us below with your device and iOS/Android version.

Location isn't working

• iPhone: Settings → SweepSpot → Location, and make sure it's allowed.
• Android: make sure Location is turned on for the device and allowed for SweepSpot.
• You can also enter coordinates manually, e.g. 37.792061, -122.408892.

Reminders / "move your car" notifications aren't firing

• iPhone: Settings → SweepSpot → Notifications, and make sure they're allowed.
• Android: make sure notification permissions are granted for SweepSpot.
• Reminders are scheduled on your device, so they need the app to have been opened at least once after you set them.

A street sweeping schedule looks wrong

Schedules come from San Francisco's official Street Sweeping dataset. If a sign on the street disagrees with the app, trust the sign — schedules do change, and we periodically refresh the bundled data but there can be a lag. Let us know the address so we can check it.